Trade Terms
Ownership and Risk
All goods supplied by Global Village Foods Pty Ltd (“the Company”) remain the property of the Company until full payment of all invoices related to the goods has been received and cleared.
Risk of loss or damage passes to the customer upon delivery and acceptance of goods at the delivery location.
Delivery and Acceptance
All deliveries must be inspected in the presence of the delivery driver at the time of delivery.
Any claims regarding damaged, missing, incorrect, or short-expiry items must be reported to the Company within three (3) days of the delivery date by phone, email, or through the Company’s official website.
Claims made after three (3) days from delivery will not be accepted or processed under any circumstances.
For goods with limited shelf life or short expiry, returns will only be accepted if reported and discussed with the office at the time of delivery. Goods that have expired post-delivery will not be eligible for credit or return.
The customer is responsible for proper storage of perishable and frozen items immediately upon delivery. The Company will not be liable for damage arising from improper storage, temperature neglect, or delayed handling.
Product Returns and Exclusions
No returns or claims will be accepted for seasonal or festival products, including but not limited to:
- Christmas or Easter cakes
- Diwali sweets
- Other limited-time or promotional products
Any tampering, relabeling, or alteration of product information, including batch codes, expiry dates, or brand details, is strictly prohibited and voids any right to return, replacement, or claim.
Product Feedback and Complaints
All customer feedback, product concerns, or complaints must be reported directly to the Company through one of the following official channels:
- Website: www.villagefoods.com.au
- Phone: +61 466 605 196
- Email: info@villagefoods.com.au
The Company will investigate all valid complaints promptly. Replacement or credit, if applicable, will be issued at the Company’s discretion.
Force Majeure
The Company shall not be held liable for delays or failure to deliver goods due to events beyond its reasonable control, including but not limited to natural disasters, transport disruptions, or supplier shortages.
Credit Terms
General Payment Terms
All invoices must be paid in full within the payment period stated on the invoice.
New customers are required to complete three (3) consecutive orders on a Cash on Delivery (COD) basis before any credit terms may be considered or approved.
Upon completion of the initial COD period, the default credit term is 30 days from the date of the invoice, unless otherwise agreed in writing by the Company.
Payments must be made directly to the bank account specified on the invoice.
Cheques must be made payable to Global Village Foods Pty Ltd only.
Cheque and Payment Conditions
Post-dated cheques with a date exceeding seven (7) days from the invoice due date will not be accepted.
The Company reserves the right to deposit any cheque within seven (7) days of its date, regardless of the customer’s request or notation.
All payments must be made in full, including cents/decimals. No rounding off or unilateral adjustments may be made without prior written approval from the Company.
Late Payment and Default
Failure to pay any invoice by the due date will result in an overdue account status, and a formal demand notice may be issued.
If payment is not received following the demand notice, the account may be referred to an external debt recovery agency.
All collection, legal, and administrative costs incurred in recovering overdue payments will be borne by the customer.
Repeated late payments may result in revocation of credit facilities, reversion to COD terms, or suspension of supply.
Credit Reporting and Legal Rights
Global Village Foods Pty Ltd is partnered with CreditorWatch as its official credit reporting agency. Any payment defaults, disputes, or credit breaches may be reported to CreditorWatch or other relevant agencies.
Such reports may affect the customer’s commercial credit rating and future trading eligibility.
The Company reserves the right to amend, withdraw, or suspend credit terms at any time without prior notice if the customer’s trading pattern, payment behaviour, or financial position is deemed unsatisfactory.
Title to all goods remains with Global Village Foods Pty Ltd until all outstanding balances (including prior and current invoices) are paid in full.
Dispute and Jurisdiction
Any disputes regarding credit, payment, or account status must be raised in writing within 7 days of invoice receipt.
All transactions are governed by the laws of the State of Victoria, Australia, and any disputes will be subject to the jurisdiction of the relevant courts within the state.
